Privacy Policy of bet265 — Data Protection

1. Who We Are & Scope of This Policy

This Privacy Policy is enforced by bet265, operator of the Sports Betting and online casino platform available at bet265.click. As the controller of your personal data, the bet265 is responsible for determining how, why, and for how long your data is processed — always within the limits set by the LGPD and other applicable Brazilian regulations.

This Policy applies to all users of the platform bet265, including visitors who browse without registering, users who place bets on the Brasileirão, play at the live casino, or use crash games, and anyone else who interacts with the platform's services through any channel.

By using any service provided by bet265, you confirm that you have read and understood this Privacy Policy. We recommend reviewing this document periodically, as it may be updated to reflect changes in our services or applicable law.

2. What Data We Collect

2.1 Data Provided Directly by You

During registration and use of the platform bet265, you provide us directly with the following categories of information:

• Identification data: full name, CPF, date of birth, and — when required by KYC verification — a photo ID (RG or CNH) and a selfie with the document;
• Contact details: email address, mobile number, and full residential address including ZIP code;
• Financial data: Pix key linked to your CPF, credit or debit card details (securely processed by certified partners and not stored in full by the bet265), deposit and withdrawal history;
• Access credentials: email and password (stored in encrypted form, never as plain text).

2.2 Automatically Collected Data

By accessing the platform of bet265 through your browser or mobile device, we automatically collect technical information required for the services to function:

• IP address and approximate geolocation data;
• Browser type, operating system version, and device model;
• Pages visited, session duration, and actions taken on the platform;
• Cookies and session identifiers (see section 6 of this Policy);
• Betting records, crash game sessions, live casino sessions, and other interactions with our products.

2.3 Third-Party Data

In certain situations, bet265 may receive information about you from third-party sources, such as identity verification providers (for the KYC process), payment processors (transaction confirmation via Pix and card), and gambling self-exclusion lists (to meet responsible gambling obligations).

3. How We Use Your Data

The personal data collected by bet265 are used solely for the purposes described below. For each purpose, we indicate the corresponding legal basis under the LGPD:

The bet265 does not use your personal data for any purpose beyond those listed above without prior notice and, where applicable, your consent. If we need to process your data for a new purpose that is incompatible with the original ones, you will be notified in advance.

4. Sharing Data with Third Parties

The bet265 does not sell your personal data to third parties. We only share information in the situations listed below, with partners who maintain security standards equivalent to our own:

4.1 Operational Partners

• Payment processors: to process your deposits and withdrawals via Pix, boleto bancário, or credit/debit card. These partners receive only the data necessary to complete the transaction and are contractually prohibited from using it for any other purpose;
• Identity verification providers: to carry out KYC securely and in compliance with industry standards;
• Game providers: the developers of games available on the platform (slots, live casino, crash games such as Aviator and JetX) may receive session data required for the games to function, but not full personal identification data;
• Technology providers: infrastructure, data analytics, and security services that process data on our behalf under confidentiality agreements.

4.2 Legal Obligations

The bet265 may disclose personal data to government authorities, regulatory bodies, or courts when required by law, court order, or determination by a competent authority. This includes, without limitation, anti-money laundering obligations and compliance with betting regulations in Brazil.

5. How Long We Retain Your Data

The bet265 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, respecting the minimum retention periods required under Brazilian law:

• Active account data: retained for as long as your account is active or for as long as necessary to provide the contracted services;
• Financial transaction data (Pix, deposits, withdrawals): retained for a minimum of 5 years for tax purposes and anti-money laundering compliance, in accordance with applicable law;
• Betting records and game history: retained for a minimum of 3 years after account closure, for dispute resolution and audit purposes;
• KYC data: retained for the period required by financial crime prevention regulations, generally 5 years after the end of the relationship;
• Marketing data (when consented to): retained until you withdraw your consent or request deletion.

Once the retention period ends, data is securely deleted or anonymized so that you can no longer be identified from the remaining information.

6. Cookies and Tracking Technologies

The bet265 uses cookies and similar technologies to ensure the platform works properly, improve your experience, and — with your consent — display relevant content. See the types of cookies we use:

6.1 Essential Cookies

These are required for the platform's basic functionality — such as keeping you logged in during your session, processing bets, and securing transactions. They cannot be disabled without affecting how the site works.

6.2 Performance Cookies

They collect information on how users interact with the platform — which pages are visited most, where errors occur, and how long sessions last. This data is used in aggregated, anonymous form to continuously improve the bet265.

6.3 Functionality Cookies

They allow the platform to remember your preferences — such as language, betting settings, and interface customizations — so you don't have to reconfigure everything each time you log in.

6.4 Marketing Cookies

Only used with your consent, these cookies help display relevant promotions from the bet265, such as bonus offers related to your favorite categories (Brasileirão, crash games, live casino). You can withdraw this consent at any time in your account settings.

7. How We Protect Your Data

The bet265 applies a comprehensive set of technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or accidental destruction:

• Encryption in transit: all communications between your device and the servers of bet265 are protected by 256-bit TLS/SSL — the same standard used by Brazilian banks;
• Encryption at rest: sensitive data stored on our servers, such as passwords and KYC documents, is encrypted before storage;
• Access controls: only employees with a legitimate need for access may view users' personal data, and all staff undergo security and confidentiality training;
• Continuous monitoring: the platform uses intrusion detection systems and real-time suspicious activity monitoring;
• Regular audits: security processes and systems are audited on a regular basis by internal teams and, where relevant, by external specialists.

In the event of a security incident affecting your personal data, bet265 will notify you and the National Data Protection Authority (ANPD) within the legally required timeframes under the LGPD, with details on the nature of the incident, the data affected, and the measures taken to mitigate any harm.

8. Your Rights as a Data Subject

The LGPD grants you, as the owner of your personal data, a set of rights that bet265 is committed to upholding. You may exercise any of these rights at any time by contacting us at suporte@bet265.click or via the platform's live chat:

Requests will be responded to within 15 business days. In complex cases requiring more time, you will be informed of the extended deadline and the reason. If your request is denied, bet265 will provide a clear justification based on applicable law.

9. Data of Minors

The services of bet265 are intended exclusively for individuals aged 18 years of age or older. The platform does not intentionally collect personal data from minors and performs active age verification during the registration process.

If we identify that data from a user under 18 was collected inadvertently, we will delete that information immediately and close the associated account. If you believe a minor has used your account or that a minor's data has been collected by bet265, please contact support immediately at suporte@bet265.click.

10. Contact, DPO & Policy Updates

10.1 How to Contact Us About Privacy

To exercise your rights, ask questions about this Policy, or report any privacy-related concern, please contact bet265:

• Email: support@bet265.click (include "Data Privacy" in the subject line)
• Live chat: available 24 hours a day, 7 days a week, on the platform

Our team responds in Brazilian Portuguese and is prepared to handle LGPD-related requests within the legally required timeframes.

10.2 Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our services, Brazilian law, or our privacy practices. Whenever material changes are made, we will notify you by email or via a notice in your account dashboard at least 7 days before the changes take effect.

The date of the last update is always shown at the top of this page. We recommend reviewing this Policy periodically to stay informed about how bet265 keeps your data safe.